We may collect the following types of information:

– Personal Information: Includes your name, email address, phone number, postal address, passport details, and any other details required for booking travel services.
– Payment Information: Includes your credit/debit card details, billing address, and payment history.
– Travel Preferences: Information about your travel plans, preferences, and special requests.
– Technical Information: Includes your IP address, browser type, operating system, and device information.
– Usage Information: Information about how you use our website, including pages visited, time spent on the site, and links clicked.
– Communication Data: Includes records of your communications with us, such as emails, phone calls, and messages.

We may use your personal information for the following purposes:

1. To Provide Our Services: Including booking tours, arranging accommodation, and processing payments.
2. To Communicate with You: Sending booking confirmations, travel itineraries, and responding to inquiries.
3. To Improve Our Services: Analyzing usage data to enhance our website and services.
4. To Comply with Legal Obligations: Such as retaining records for tax purposes or responding to legal requests.
5. Marketing and Promotions: Sending you promotional materials and special offers if you have opted in to receive them.

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

– With Service Providers: We may share your information with trusted third-party service providers who assist us in providing our services, such as tour operators, hotels, and payment processors.
– With Legal Authorities: If required by law or if we believe that disclosure is necessary to protect our rights or comply with a legal process.
– Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred as part of the transaction.

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, please be aware that no method of transmitting or storing data is completely secure, and we cannot guarantee the absolute security of your information.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that allow us to remember your preferences and track your activities on our site. You can manage your cookie preferences through your browser settings.

• As we operate tours across Rwanda, Uganda, Kenya, and Tanzania, your personal information may be transferred and processed in these countries. We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally.

• Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites.

• Our services are not directed to individuals under the age of 15, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.

•  We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date.

•  You have the option to opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in the emails we send.
• You can update or correct your personal information by contacting us directly.

• As we operate tours across Rwanda, Uganda, Kenya, and Tanzania, your personal information may be transferred and processed in these countries. We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally.

You have the following rights regarding your personal information:

– Access: You have the right to request a copy of the personal information we hold about you.
– Correction: You can request that we correct any inaccuracies in your personal information.
– Deletion: You can request that we delete your personal information, subject to certain legal obligations.
– Opt-Out: You can opt-out of receiving marketing communications from us at any time.

• We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the “Effective Date” above.

• If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at info@gorillaquestafrica.net.

  By using our website or booking our services, you consent to the collection and use of your information as described in this Privacy Policy. If you have any questions or concerns about our Privacy Policy, please contact us.